Our Quality Charter

QUALITY IS A SHARED RESPONSIBILITY

At Double Glazing Masters, quality is not a department, it is a shared responsibility. We are committed to delivering outstanding customer experiences that match the performance, innovation and durability of our products. This commitment applies to every customer, every project and every interaction, regardless of size or scope.

OUR COMMITMENT TO CUSTOMERS

We commit to:

Providing Consistent, Professional and Respectful Service from initial enquiry through to Installation and Ongoing Support. Providing Consistent, Professional and Respectful Service from initial enquiry through to Installation and Ongoing Support.
Delivering products that meet or exceed applicable standards, Performance Expectations and Customer Requirements. Delivering products that meet or exceed applicable standards, Performance Expectations and Customer Requirements.
Treating every customer with Equal Importance and Care. Treating every customer with Equal Importance and Care.
Installing all products to the Highest Standards of Workmanship, Safety and Compliance. Installing all products to the Highest Standards of Workmanship, Safety and Compliance.

OUR COMMITMENT TO QUALITY

We achieve quality through:

Clearly Defined Processes and Responsibilities Clearly Defined Processes and Responsibilities
Ongoing Training and Skills Development Ongoing Training and Skills Development
Regular Review and Evaluation of Completed Projects Regular Review and Evaluation of Completed Projects
Active use of Customer Feedback to Drive Continual Improvement Active use of Customer Feedback to Drive Continual Improvement
Continuous Advancement of our Products, Systems and Technologies Continuous Advancement of our Products, Systems and Technologies

Quality at Double Glazing Masters is built on accountability, consistency and continuous improvement.

OUR PEOPLE

Every team member has an individual responsibility to uphold Our Quality Charter. By working collaboratively and holding ourselves to the highest standards, we ensure quality is embedded in everything we do.

Our team brings decades of combined industry experience and has been involved in the supply and installation of tens of thousands of Double Glazed Windows & Doors worldwide. This experience underpins our processes, decisions and commitment to excellence.

OUR PROMISE

Our Core Values:– Advanced Products, Precision Installation and Exceptional Customer Service are fundamental and enduring.

No matter which product you choose, you can be confident that Double Glazing Masters will deliver it to the highest possible standard.

On behalf of Double Glazing Masters

Kind regards
Andy Hawley (Managing Director)

Andy Hawley at Double Glazing Masters